Refund & Returns Policy

1 30-Day Return Window

At Shipping Storage Container UK, we offer a transparent 30-day return policy on all standard stock shipping and storage containers (including 10ft, 20ft, and 40ft units).

You have 30 calendar days from the date of physical delivery to request a return or report any defects. This exceeds the UK statutory 14-day minimum requirement under the Consumer Rights Act 2015.

2 Damaged, Defective & Incorrect Goods

Every container is covered by our Wind & Watertight Guarantee. If your unit arrives with structural defects, roof leaks, door gasket failure, or is not the grade specified in your invoice:

• Return Shipping Cost: £0.00 (Free). We will arrange and pay for HIAB crane collection from your site.
• Remedy Options: We will provide an immediate on-site repair, a replacement unit at no cost, or a 100% full refund.
• Restocking Fee: None (£0.00).

3 Customer Remorse (Change of Mind)

If you wish to return a standard stock container due to a change of requirements or change of mind:

• You must notify us within 30 days of delivery.
• The container must be completely empty, clean, and in the same physical condition as delivered.
• Return Shipping Cost: The customer is responsible for the actual freight/HIAB transport cost to return the container to our Grays depot.
• Restocking Fee: £0.00 (Zero restocking fee).

4 Restocking Fees & Return Shipping Costs

In compliance with Google Merchant Center transparency rules:

5 Bespoke & Custom Modifications Exclusion

Under Section 28 of the Consumer Contracts Regulations 2013, goods made to the customer's bespoke specifications are exempt from remorse returns.

Any container customized with special paint RAL colors, steel fabrication, fitted personnel doors, double-glazed windows, electrical packs, or insulation lining cannot be cancelled or returned for customer remorse once workshop fabrication commences. Custom units remain 100% protected against structural defects under our guarantee.

6 Depot Address & Return Procedure

To initiate a return, follow these simple steps:

1. Email sales@shippingstoragecontaineruk.com with your invoice number, container serial number, and reason for return (including photos if reporting a defect).
2. Our transport desk will issue a Return Merchandise Authorization (RMA) number within 24 hours.
3. We will schedule a HIAB vehicle collection date or approve a drop-off slot at our primary depot.

7 Refund Timeline & Method

Once the container is received at our Grays depot and passes a swift confirmation inspection:

• Your refund will be issued within 5 to 7 working days.
• Refunds are credited directly to your original payment method (BACS bank transfer or payment card).
• A formal credit note and adjusted VAT invoice will be emailed to your billing contact.

8 Contact Us & Claims Desk